Help

Support

Email hello@hicupp.com and we will get back to you. It helps to say what you were making and roughly when.

A post failed or did not finish

Its credits are returned automatically, and it shows as "Did not finish" in Projects. If your balance looks wrong, email us.

How long does a post take?

A slideshow takes about two to three minutes. A talking video takes about four to six. You can leave the app; it will be in Projects when it is done.

I bought credits and they are not showing

They usually arrive within a few seconds. Pull down to refresh in Projects, or open Profile. If they have not arrived after a few minutes, email us with the date of the purchase.

Restore a subscription

Open Profile and tap Restore purchases. It uses your Apple ID, so no Mocha account is needed.

Cancel a subscription

Open Profile and tap Manage or cancel subscription, or go to Settings, Apple Account, Subscriptions. Deleting the app or your account does not cancel it.

Move to a new phone

Sign in with Apple in Profile on the old phone, then sign in on the new one. Your projects and credits follow you.

Delete your account and data

Open Profile, then Delete account. This permanently removes your projects, uploads and credit history. See the privacy notice for details.